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Feedback From Match Days!
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Mark&Sarah



Joined: 14 Mar 2008
Posts: 9

PostPosted: Sun Mar 16, 2008 2:42 pm    Post subject: Feedback From Match Days! Reply with quote

This is here for all you guys to let us know how all of the staff done on match days and let us know if theres anything we can do to inprove service for you guys.

Thanx Very Happy
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Jamie Heath



Joined: 13 Jan 2008
Posts: 43

PostPosted: Sun Mar 16, 2008 4:34 pm    Post subject: Reply with quote

At half time on Saturday matchdays how about a section of the bar that is reserved for beer sales only. For instance have maybe 20 pints of lager/bitter ready poured and dedicated members of staff just serving this section.
Because at the moment you have people who just fancy a half time pint queing up three deep behind people putting in orders like: A pint of Guinness, a pint of lager, a pint of bitter, a gin and tonic, glass of red, glass of white, a drop of scotch, a cup of coffee and oh yes what flavour crisps have you got?
Basically 15mins to serve one punter all others go thirsty. What do you think just an idea?
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Les



Joined: 11 Jan 2008
Posts: 507
Location: Hanworth, overlooking Hampton Common

PostPosted: Sun Mar 16, 2008 4:49 pm    Post subject: Reply with quote

It`s what they do in pubs in Twickenham on Rugby Days, set up pints to speed service.
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Larry



Joined: 10 Jan 2008
Posts: 127

PostPosted: Sun Mar 16, 2008 7:52 pm    Post subject: Reply with quote

I also believe we should have a seperate Hot drinks section. Many a punter just wants a drink and has to queue behind the Burger fans.
Not sure how or where this can be done but we should look into it.
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Colin



Joined: 13 Jan 2008
Posts: 109
Location: Brentford

PostPosted: Sun Mar 16, 2008 9:05 pm    Post subject: Reply with quote

Larry wrote:
I also believe we should have a seperate Hot drinks section. Many a punter just wants a drink and has to queue behind the Burger fans.
Not sure how or where this can be done but we should look into it.


Well there is always the serving hatch inside the hall?
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Captain Christie



Joined: 11 Jan 2008
Posts: 143

PostPosted: Mon Mar 17, 2008 8:34 pm    Post subject: Reply with quote

Larry wrote:
I also believe we should have a seperate Hot drinks section.


I hate to return to how thing were done in the past but this facility was available during 'big games' from the serving hatch under the main stand. So it's not the lack of an available facility but utilising what you've already got.
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Les



Joined: 11 Jan 2008
Posts: 507
Location: Hanworth, overlooking Hampton Common

PostPosted: Tue Mar 18, 2008 8:27 am    Post subject: Reply with quote

You havn`t been paying attention Cap`n! The facility under the old stand is now the Junior Beavers Snack Bar. Youngsters no longer have to queue up at the Burger Bar to get drinks and sweets.
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Les



Joined: 11 Jan 2008
Posts: 507
Location: Hanworth, overlooking Hampton Common

PostPosted: Tue Mar 18, 2008 8:36 am    Post subject: Reply with quote

Last night at the Board Meeting of the Supporters Trust we discussed possible alternatives.

As there is power to the Midway Bar, no longer used as such, why not use that to dispense hot and cold drinks (other clubs do something similar).

That would give the club 3 outlets;-

Hammonds Kitchen, the Junior Beavers Snack Bar and a Tea Hut.

However St Johns need a base, plus somewhere to treat injured supporters, and David has his eyes on the Midway Bar (to be moved to a spot near Bob`s Shed). How about `we` (currently the Supporters Club) buy them a new shed. or should I say, summerhouse `type` with double doors. Solves everyones problem.
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Captain Christie



Joined: 11 Jan 2008
Posts: 143

PostPosted: Tue Mar 18, 2008 1:53 pm    Post subject: Reply with quote

Les wrote:
You havn`t been paying attention Cap`n! The facility under the old stand is now the Junior Beavers Snack Bar.


Oh Les but i have been paying attention. I even noticed the lovely new Snack Bar sign.
All i was saying was that there WAS such a facility for hot drinks so what is the point of finding a new location when it was there all the time.
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Tracey



Joined: 17 Jan 2008
Posts: 31

PostPosted: Wed Mar 19, 2008 8:35 am    Post subject: Reply with quote

Hey, leave the tuck shop out of this!!!!! Razz
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Jamie



Joined: 15 Jan 2008
Posts: 382

PostPosted: Wed Mar 19, 2008 10:31 am    Post subject: Reply with quote

Rather than buting a load of sheds and having the club look like a cross between a building site and a garden centre wouldn't it make more sense to plan it over the long term, say ready for next season, and have a permanent structure built that looks as though it's meant to be there. Or if the new stand evry gets the go ahead maybe it could be incorporated into that?
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Alan R



Joined: 11 Mar 2008
Posts: 8

PostPosted: Wed Mar 19, 2008 9:13 pm    Post subject: Reply with quote

Please forgive me as I am a new member, but why don,t you put in a vending machine with hot drinks in for 12 months and see how things go.
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Les



Joined: 11 Jan 2008
Posts: 507
Location: Hanworth, overlooking Hampton Common

PostPosted: Thu Mar 20, 2008 8:05 am    Post subject: Great Minds Reply with quote

...think alike! Gary mentioned the other night that he is thinking of putting a vending machine in!
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Les



Joined: 11 Jan 2008
Posts: 507
Location: Hanworth, overlooking Hampton Common

PostPosted: Thu Mar 20, 2008 8:14 am    Post subject: Disparaging to Sheds Reply with quote

Sorry Jamie, I have to stand up and defend the lowly shed. They perform a useful service and are valued members of the community. I have two in my garden! and they have never caused me to be ashamed.

Many clubs at this level use sheds as tea bars, burger bars, club shops, first aid posts etc Agreed they are tucked away in some dark and secluded corner because of their unfortunate reputation but they shouldn`t be dismissed out of hand.

I believe they even have their own web site now in an attempt to improve their profile ; www.shedsRus.co.uk which also has links to self help sites to aid those people with an irrational fear of sheds. Masybe you should talk through your problems with a sympathetic shed counsellor. I1m sure they will help to cure you of your irrational fear of sheds.

Perhaps Dr Pam could help? She`s always available.
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Tony



Joined: 08 Jan 2008
Posts: 167

PostPosted: Thu Mar 20, 2008 8:25 am    Post subject: Reply with quote

I also have a shed but not an irrational fear of it,only a rational fear. On a more serious note, the challenge for the bar area is to be able to cope with the matchday peak demand when it's standing room only and then be attractive for use during the week days. The larger area outside of the bar is not to my mind very appealing or comfortable place to come and watch a football match on the rather small TV screens and the pool table stuck in the middle rather dominates the whole area. Is there any way that the midweek decor could be improved to give a more sports bar feel to the whole area - a sofa or two, one larger TV screen rather than the three smaller ones etc?
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